Call Number (LC) Title Results
HF5415.157 .K85 2011eb Your customers' perception of quality : what it means to your bottom line and how to control it / 4
HF5415.157 .K853 2016 Warranty fraud management : reducing fraud and other excess costs in warranty and service operations / 1
HF5415.157 .M34 1993 How to achieve zero-defect marketing / 2
HF5415.157 .M65 1988 Profit by quality : the essentials of industrial survival / 1
HF5415.157 .M87 2006 Warranty management and product manufacture / 1
HF5415.157 .P39 1994 Quality measurement in economics : new perspectives on the evolution of goods and services / 1
HF5415.157 .P764 1996 Product warranty handbook / 1
HF5415.157 .R45 2006eb  
HF5415.157 .R87 1994 Return on quality (ROQ) : making service quality financially accountable / 1
HF5415.157 .S256 2016 Managing and improving quality : integrating quality, statistical methods and process control / 1
HF5415.157 .S27 2021 Berger Paints : managing product performance through co-creation / 1
HF5415.157 .S54 1995 Forming perceptions of overall quality in consumer products : a process of quality element integration / 1
HF5415.157 .S62 1999 Critical shift : the future of quality in organizational performance / 1
HF5415.157 .T35 1991 Total quality management : performance and cost measures : the strategy for economic survival / 2
HF5415.157 .T67 1988 Total quality performance : highlights of a conference : a report from the Conference Board / 1
HF5415.157 .W37 2011eb Warranty data collection and analysis 1
HF5415.157 .W557 2013eb Credible checklists and quality questionnaires : a user-centered design method / 1
HF5415.157 .Y364 2024eb Quality in the era of industry 4.0 : integrating tradition and innovation in the age of data and AI / 1
HF5415.165 .M47 2003eb Merchandising cases from the 7th International European Association for Education and Research in Commercial Distribution Conference. 1
HF5415.165 ebook Aplicaciones del merchandising en las cadenas de descuento
La gestión profesional del merchandising / 		2