Call Number (LC) Title Results
HF5415.335 .F74 2013 Innovating Analytics : Word of Mouth Index- Use the Next Generation of Net Promoter to Increase Sales and Drive Results. 1
HF5415.335 .G473 2016eb Incentivierung und Multi-Channel-Integration des Kundenengagements und ihr Einfluss auf die Kundenloyalität. 1
HF5415.335 .G65 2009 Superior customer satisfaction and loyalty : engaging customers to drive performance / 1
HF5415.335 .G65 2009eb  
HF5415.335 .G75 2010a Customer satisfaction evaluation methods for measuring and implementing service quality / 1
HF5415.335 .G867 2001 Valuing customers / 1
HF5415.335 .G867 2001x Valuing customers / 1
HF5415.335 .H39 1997 Measuring customer satisfaction : survey design, use, and statistical analysis methods / 2
HF5415.335 .H39 2008 Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / 1
HF5415.335 .H39 2008eb  
HF5415.335 .H45 1999 One size fits one : building relationships one customer and one employee at a time / 1
HF5415.335 .H55 1996 Handbook of customer satisfaction measurement / 1
HF5415.335 .H55 2000 Handbook of customer satisfaction and loyalty measurement / 1
HF5415.335 .H55 2002 Customer satisfaction measurement for ISO 9000:2000 / 1
HF5415.335 .H55 2002eb Customer satisfaction measurement for ISO 9000:2000 / 1
HF5415.335 .H55 2016 The handbook of customer satisfaction and loyalty measurement / 1
HF5415.335 .H551 2002 Customer satisfaction measurement for ISO 9000:2000 / 1
HF5415.335 .H553 2017 How to measure customer satisfaction / 1
HF5415.335 .H648 2002 What is the true value of a lost customer? / 1
HF5415.335 .I58eb vol. 18, no. 5 Interdisciplinary insights on service activities / 1