Call Number (LC) Title Results
HF5415.332.W66 W577 2008eb The she spot : why women are the market for changing the world--and how to reach them / 2
HF5415.332.Y66 YouthNation : building remarkable brands in a youth-driven culture /
Marketing to millennials for dummies /
Marketing to Gen Z : the rules for reaching this vast, and very different, generation of influencers /
Millennials with kids : marketing to this powerful and surprisingly different generation of parents /
Generation Smartphone : Digitalisierung des stationären Handels mittels Smartphone / 		9
HF5415.332.Y66 B47 2013 How cool brands stay hot : branding to Generation Y / 1
HF5415.332.Y66 B47 2016eb How cool brands stay hot : branding to Generation Y and Z / 1
HF5415.332.Y66 F758 2018 Marketing to Gen Z : the rules for reaching this vast and very different generation of influencers / 2
HF5415.332.Y66 F76 2013eb Marketing to millennials : reach the largest and most influential generation of consumers ever / 4
HF5415.332.Y66 .G464 2015eb The generation X : Americans born 1965 to 1976 / 1
HF5415.332.Y66 K53 2008 Kids + money : a portrait of teenagers in Los Angeles / 2
HF5415.332.Y66 P37 2014 Marketing to the 90s generation : global data on society, consumption, and identity / 1
HF5415.332.Y66 Y37 2009 Gen buY : how tweens, teens, and twenty-somethings are revolutionizing retail / 1
HF5415.335 Hulu and Hang Understanding Viewer Sessions with Big Data /
Mapping experiences : a guide to creating value through journeys, blueprints and diagrams /
Freedom within a framework : hearing the voice of the customer on the factory floor /
Experiencia de cliente /
Innovating analytics : word of mouth index--how the next generation of net promoter can increase sales and drive business results /
Re-inventing customer engagement using machine learning /
The Little Book of Big Customer Satisfaction Measurement.
Customer experience analytics : how customers can better guide your web and app design decisions /
The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers /
Friction/Reward : be your customer's first choice /
The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs /
The lean product playbook : how to innovate with minimum viable products and rapid customer feedback /
Customer satisfaction measurement for ISO 9000:2000 /
Emotional Satisfaction of Customer Contacts.
Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary /
The transformational consumer : fuel a lifelong love affair with your customers by helping them get healthier, wealthier and wiser /
It's a small world : worldwide declining attendance and Disney theme parks /
MAPPING EXPERIENCES a complete guide to creating value through journeys, blueprints, and diagrams.
Rapid techniques for mapping experiences /
Fit for Purpose : Wie Unternehmen Kunden finden, zufriedenstellen und binden /
Mapowanie wrażeń : kreowanie wartości przy pomocy ścieżek klienta, schematów usług i diagramów / 		30
HF5415.335 .A432 2004eb  
HF5415.335 .A57 1997 Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program / 1
HF5415.335 .B53 2011b Satisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer-driven world / 1
HF5415.335 .B586 2013eb Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / 4
HF5415.335 .B69 2001 Managing customer-initiated contacts with manufacturers : the impact on share of category requirements and word-of-mouth behavior / 1
HF5415.335 .B76 1995 What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability / 1
HF5415.335 .B766 2014 The customer culture imperative : a leader's guide to driving superior performance / 2
HF5415.335 .D46 2006 Satisfaction : how every great company listens to the voice of the customer / 1
HF5415.335 .F67 2007 The satisfied customer : winners and losers in the battle for buyer preference / 1