Call Number (LC) Title Results
HF5415.335 .B53 2011b Satisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer-driven world / 1
HF5415.335 .B586 2013eb Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / 4
HF5415.335 .B69 2001 Managing customer-initiated contacts with manufacturers : the impact on share of category requirements and word-of-mouth behavior / 1
HF5415.335 .B76 1995 What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability / 1
HF5415.335 .B766 2014 The customer culture imperative : a leader's guide to driving superior performance / 2
HF5415.335 .D46 2006 Satisfaction : how every great company listens to the voice of the customer / 1
HF5415.335 .F67 2007 The satisfied customer : winners and losers in the battle for buyer preference / 1
HF5415.335 .F74 2013 Innovating Analytics : Word of Mouth Index- Use the Next Generation of Net Promoter to Increase Sales and Drive Results. 1
HF5415.335 .G473 2016eb Incentivierung und Multi-Channel-Integration des Kundenengagements und ihr Einfluss auf die Kundenloyalität. 1
HF5415.335 .G65 2009 Superior customer satisfaction and loyalty : engaging customers to drive performance / 1
HF5415.335 .G65 2009eb  
HF5415.335 .G75 2010a Customer satisfaction evaluation methods for measuring and implementing service quality / 1
HF5415.335 .G867 2001 Valuing customers / 1
HF5415.335 .G867 2001x Valuing customers / 1
HF5415.335 .H39 1997 Measuring customer satisfaction : survey design, use, and statistical analysis methods / 2
HF5415.335 .H39 2008 Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / 1
HF5415.335 .H39 2008eb  
HF5415.335 .H45 1999 One size fits one : building relationships one customer and one employee at a time / 1
HF5415.335 .H55 1996 Handbook of customer satisfaction measurement / 1
HF5415.335 .H55 2000 Handbook of customer satisfaction and loyalty measurement / 1