Call Number (LC) Title Results
HF5415.335 .J64 2000 Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / 1
HF5415.335 .K47 1996 Measuring and managing customer satisfaction : going for the gold / 2
HF5415.335 .K49 2021 Key challenges and opportunities for quality, sustainability and innovation in the fourth industrial revolution : quality and service management in the fourth industrial revolution - sustainability and value co-creation / 1
HF5415.335 .L36 2020 Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships / 1
HF5415.335 .L37 2017 Capturing loyalty : how to measure, generate, and profit from highly satisfied customers / 2
HF5415.335 .L69 1997 The customer loyalty pyramid / 1
HF5415.335 .M36 2021 UX on the go : a flexible guide to user experience design / 1
HF5415.335 .M58 2001eb ValueSpace : winning the battle for market leadership : lessons from the world's most admired companies / 1
HF5415.335 .M63 2011 Modern analysis of customer surveys : with applications using R / 3
HF5415.335 .M63 2012eb Modern analysis of customer surveys : with applications using R / 1
HF5415.335 .M93 1999 Measuring customer satisfaction : hot buttons and other measurement issues / 2
HF5415.335 .N45 2017 The transformational consumer : fuel a lifelong love affair with your customers by helping them get healthier, wealthier, and wiser / 1
HF5415.335 .O55 1997 Satisfaction : a behavioral perspective on the consumer / 1
HF5415.335 .O55 2010 Satisfaction : a behavioral perspective on the consumer / 1
HF5415.335 .O55 2015eb  
HF5415.335 .P75 2008d The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs / 1
HF5415.335 .R63 2022 Differentiation and positioning : Uber versus Lyft / 1
HF5415.335 .S355 1977 The joyless economy : an inquiry into human satisfaction and consumer dissatisfaction / 1
HF5415.335 .S38 2000eb Customer satisfaction : practical tools for building important relationships / 1
HF5415.335 .S47 2013eb Service quality measurement : issues and perspectives / 1