Call Number (LC) Title Results
HF5415.4 .L85 Marketing education in the United States / 1
HF5415.4 .N37 1969 Saleable skills for adults with special needs : strategies in adult distributive education, proceedings and recommendations / 1
HF5415.4 .R35 Case studies in marketing and distribution / 1
HF5415.4 .S5 Education for living : a model distributive education program / 1
HF5415.5 The customering method : from CX dogma to customer science /
Salesforce Developer I Certification Learn the Basics of Apex, Lightning Web Components, and Flow /
Getting started with Salesforce CRM analytics : a beginner's guide to building interactive and complex dashboards /
Customer centric support services in the digital age : the next frontier of competitive advantage /
Valuing customer engagement : strategies to measure and maximize profitability /
Architecting Salesforce Success Quick Tips to Help You Kickstart Your Career As a Salesforce Architect /
Salesforce integration with external systems.
Selling in Customer Service Integrating and Coordinating Service and Selling.
How to identify the best customers for your business /
Salesforce experience (Community) cloud consultant training.
Salesforce architect's handbook : a comprehensive end-to-end solutions guide /
Artificial intelligence (AI) and customer social responsibility (CSR) /
Building a Salesforce-powered front office : a quick-start guide /
The Salesforce consultant's guide : tools to implement or improve your client's Salesforce solution /
Customer service delivery in Africa : consumer perceptions of quality in selected African countries /
Breaking through : implementing disruptive customer centricity /
Can your customer service do this? : create an anticipatory customer experience that builds loyalty forever /
Servitization strategy : delivering customer-centric outcomes through business model innovation /
KEAP COOKBOOK over 75 effective recipes for CRM optimization, marketing automation, and workflow mastery .
Managing customer relationships using customer care techniques : strategy development of an international enterprise /
Organisational Schizophrenia : Impact on Customer Service Quality.
Microsoft Dynamics CRM 2011 cookbook : includes over 75 incredible recipes for deploying, configuring, and customizing your CRM application /
Service management and marketing principles : competing in the service economy /
Chief customer officer 2.0 /
The compliance business and its customers
Artificial intelligence in customer service the next frontier for personalized engagement /
Affected : Emotionally Engaging Customers in The Digital Age /
Service-Dominant Logic.
Magnetic : the art of attracting business /
Salesforce.com for dummies /
The customer experience book : how to design, measure and improve customer experience in your business /
Salesforce.com certified administrator /
Hands-on Salesforce data cloud /
CHATGPT FOR ACCELERATING SALESFORCE DEVELOPMENT achieve faster, smarter, and more cost-effective Salesforce delivery with ChatGPT /
When customers become fans : the Chinese technology company Xiaomi cultivates a close connection with its customers through a product development process that invites user participation, as well as through social media and fan clubs /
A data-driven approach to customer relationships : a case study of Nedbank's data practices in South Africa /
Building a customer-centric culture : How do leaders continue to retain and satisfy their customers while emerging technologies call for new business models?
Mastering Customer Success Discover Tactics to Decrease Churn and Expand Revenue.
The definitive guide to social CRM : maximizing customer relationships with social media to gain market insights, customers, and profits /
Consumer brand relationships : meaning, measuring, managing /
Critical factors for adoption of customer relationship management : a study of Palestine SMEs /
The customer asset : understanding and managing its value /
Artificial intelligence along the customer journey : a customer experience perspective /
The Apple experience : secrets to building insanely great customer loyalty /
Service supply chain systems : a systems engineering approach /
Cómo hacer que tu tienda venda sola : Cómo diseñar cada rincón de tu tienda para influir en tus clientes y fomentar la compra impulsiva /
OPTIMIZING SALESFORCE INDUSTRIES SOLUTIONS ON THE VLOCITY OMNISTUDIO PLATFORM implementing OmniStudio best practices for achieving maximum performance /
GEMBA WALKS FOR SERVICE EXCELLENCE : the step-by -step guide for identifying service delighters.
Digital economy for customer benefit and business fairness : proceedings of the International Conference on Sustainable Collaboration in Business, Information and Innovation (SCBTII 2019), Bandung, Indonesia, October 9-10, 2019 /
Creating and Managing a CRM Platform for your Organisation.
Customer relationship management /
Salesforce B2C solution architect's handbook : leverage Salesforce to create scalable and cohesive business-to-consumer experiences /
Don't Just Relate-Advocate!: A Blueprint for Profit in the Era of Customer Power /
The customer service survival kit : what to say to defuse even the worst customer situations /
Salesforce CRM Administration Handbook A Comprehensive Guide to Administering, Configuring, and Customizing Salesforce CRM /
Inside Your Customer's Imagination
Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships /
Chip Bell on knock your socks off service /
The Palgrave handbook of service management /
Customer CEO : how to profit from the power of your customers /
What customers crave : how to create relevant and memorable experiences at every touchpoint /
Customer's new voice : extreme relevancy and experience through volunteered customer information /
Statistical methods in customer relationship management /
The service culture handbook : a step-by-step guide to getting your employees obsessed with customer service /
Customer experience for dummies
Accelerating Nonprofit Impact with Salesforce : Implement Nonprofit Cloud for Efficient and Cost-Effective Operations to Drive Your Nonprofit Mission.
Selling the hug your customers way : the proven process for becoming a passionate and successful salesperson for life /
The customer of tomorrow : strategies for keeping pace with rapidly changing behaviors, technologies, and expectations /
Salesforce.com lightning process builder and visual workflow : a practical guide to model-driven development on the Force.com platform /
Salesforce Marketing Cloud for dummies /
Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide.
Total quality service : principles, practices, and implementation /
100 proven ways to acquire and keep clients for life : the path to permanent business success /
The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance /
Service excellence in tourism and hospitality : insights from Asia /
Digital customer experience engineering strategies for creating effective digital experiences /
Clients first : the two word miracle /
Anticipate knowing what customers need before they do /
Microsoft Dynamics CRM 2011 Administrators Bible.
--And the clients went wild! : how savvy professionals win all the business they want /
User tested : how the world's top companies use human insight to create great experiences /
Salesforce CPQ implementation handbook : configure salesforce CPQ products to close more deals and generate higher revenue for your business /
Chief customer officer 2.0 : how to build your customer-driven growth engine /
Beginning Salesforce developer /
Analytics and dynamic customer strategy : big profits from big data /
Effective CRM using predictive analytics /
Service design for business : a practical guide to optimizing the customer experience /
The high roller experience : how Caesar's and other world-class companies are using data to create an unforgettable customer experience /
Customer service training 101 : quick and easy techniques that get great results /
Disney U : how the Disney University develops the world's most engaged, loyal, and customer-centric employees /
The customer copernicus : how to be customer led /
Salesforce.com /
Salesforce Service Cloud for Dummies /
Mastering Zendesk : master the art of providing effective IT services to your customers by leveraging Zendesk /
5 star service : how to deliver exceptional customer service /
Microsoft Dynamics CRM 2016 unleashed /
Customer success : how innovative companies are reducing churn and growing recurring revenue /
Customer service video series : how to attract, retain, and interact with high-quality customers : participant workbook /
Mastering Salesforce CRM administration : an advanced administrative certification handbook /
The business value of developer relations : how and why technical communities are key to your success /
CRM for dummies /
¡Tu cliente manda! /
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
The Saga saga /
TIAA-CREF.
Customer Experience Excellence The Six Pillars of Growth.
Building Expert Business Solutions with Zoho CRM An Indispensable Guide to Developing Future-Proof CRM Solutions and Growing Your Business Exponentially.
ULTIMATE MARKETING ENGINE;5 STEPS TO RIDICULOUSLY CONSISTENT GROWTH
Ranjan and platinum card /
Fundamentals of CRM with Dynamics 365 and Power Platform Enhance Your Customer Relationship Management by Extending Dynamics 365 Using a No-Code Approach.
Salesforce Lightning Platform Enterprise Architecture: Architect and deliver packaged applications that cater to enterprise business needs, 3rd Edition.
Learn salesforce lightning : the visual guide to the lightning UI /
Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results /
Manage your customer portfolio for maximum lifetime value : how converting customers to closer relationships, leveraging them, and defending them can drive future revenue and lower costs /
SALESFORCE DATA ARCHITECTURE CERTIFICATION GUIDE a comprehensive coverage of the Salesforce Data Architecht exam content to help you pass on the first attempt /
Firing the right customers is good business : not every customer is an asset to your company, but determining who to cull, and how, can be a challenge /
@ your service : how to attract new customers, increase sales, and grow your business using simple customer service techniques /
Migrating millions of users from voice- and email-based customer support to a chatbot /
Coaching knock your socks off service /
Managing online service recovery at iMAGE Telecom /
Mastering Zoho CRM manage your team, pipeline, and clients effectively /
Better customer service : simple rules you can apply today /
Customer centricity : focus on the right customers for strategic advantage /
What's the future of business? : changing the way businesses create experiences /
Enhance recommendations in Uber Eats with graph convolutional networks /
Salesforce integration with external systems,
The hidden power of your customers : four keys to growing your business through existing customers /
Salesforce certified administrator : revision guide /
The power of customer experience : how to use customer-centricity to drive sales and profitability /
LEADING THE CUSTOMER EXPERIENCE how to chart a course and deliver outstanding results.
Salesforce CRM : the Definitive Admin Handbook.
Woo, wow, and win : service design, strategy, and the art of customer delight /
How to deal with difficult customers /
Negotiation in Customer Service /
The customer education playbook : how leading companies engage, convert, and retain customers /
What to ask : how to learn what customers need but don't tell you /
CUSTOMER SERVICE DELIVERY IN AFRICA consumer perceptions of quality in selected african... countries.
Salesforce /
Shift : how to transform motion into progress in business /
Oracle Siebel CRM 8 Developer's Handbook.
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization /
Developing lean customer service at Glamox : a lean manufacturing firm /
Digital customer experience engineering : strategies for creating effective digital experiences /
Building a Salesforce-powered front office a quick-start guide /
Firm competitive advantage through relationship management : a theory for successful sustainable growth /
The Business Value of Developer Relations : How and Why Technical Communities Are Key To Your Success /
Salesforce platform governance method : a guide to governing changes, development, and enhancements on the Salesforce platform /
The Telephone customer service transaction
The post-pandemic business playbook : customer-centric solutions to help your firm grow /
Working with Microsoft Forms and Customer Voice Efficiently Gather and Manage Customer Feedback, Insights, and Experiences.
Salesforce B2C Solution Architect's Handbook /
Managing consumer services : factory or theater? /
Customer knowledge management : leveraging soft skills to improve customer focus /
Anticipate : knowing what customers need before they do /
Leading the customer experience : how to chart a course and deliver outstanding results /
Train customer service reps for success.
Salesforce service cloud for dummies /
Statistical methods in customer relationship management
CUSTOMER-DRIVEN ORGANIZATION : employing the kano model.
Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees /
7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience /
Aftermarketing : how to keep customers for lifethrough relationship marketing /
Customer service training /
Competing for customers : why delivering business outcomes is critical in the customer first revolution /
Great customer experience starts with product management. /
Secret service : hidden systems that deliver unforgettable customer service /
Augmented customer strategy : CRM in the digital age /
An introduction to service design /
Service computing : concept, method and technology /
The customer of the future : 10 guiding principles for winning tomorrow's business /
The high roller experience : how Caesars and other world-class companies are using data to create an unforgettable customer experience /
Be your customer's hero : real-world tips & techniques for the service front lines /
High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce /
People love you : the real secret to delivering legendary customer service /
EXTENDING DYNAMICS 365 CUSTOMER ENGAGEMENT APPS WITH LOW CODE : create tailor-made dynamics 365 ... ce apps using powerful low-code capabilities of power platform /
Salesforce Lightning reporting and dashboards : create, customize, and manage your Salesforce reports and dashboards with Lightening Experience /
Salesforce CRM admin cookbook : solutions to help you implement, configure, and customize your business applications with Salesforce CRM and Lightning Experience /
The salesforce business analyst handbook /
Salesforce anti-patterns : create powerful Salesforce architectures by learning from common mistakes made on the platform /
SALESFORCE ANTI PATTERNS create powerful Salesforce architectures by learning from common mistakes made on the platform /
Lead with your customer : transform culture and brand into world-class excellence /
Excellence wins : a no-nonsense guide to becoming the best in a world of compromise /
Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits /
Engagement of intercultural project customers : a relational model /
Trust-based selling : advanced techniques on gaining rapport and trust /
Customizing Dynamics 365 : implementing and releasing business solutions /
The salesforce business analyst handbook : proven business analysis techniques and processes for a superior user experience and adoption /
Salesforce for beginners : a step-by-step guide to optimize sales and marketing and automate business processes with the Salesforce platform /
Power relationships : 26 irrefutable laws for building extraordinary relationships /
Using information to develop a culture of customer centricity : customer centricity, analytics, and information utilization /
Managing knock your socks off service /
Customer experience 3.0 : high-profit strategies in the age of techno service /
You can't win a fight with your client & 49 other rules for providing great service /
How to get your customers swearing by you, not at you : telephone doctor's guide to customer service training /
Superior customer value : strategies for winning and retaining customers /
Customer success management : helping business customers achieve their goals /
Praxishandbuch OTRS : das Ticketsystem sicher bedienen, administrieren und warten /
Salesforce certified admin : a practical test guide /
CRM für Online-Shops : make big data small : Erfolgreiches Customer Relationship Management im E-Commerce /
Experiencia líquida /
Resilience in customer service /
Build your community : turn your connections into a powerful online community /
Dal CRM al social CRM : Nuove tecnologie per la gestione della relazione con il cliente /
The value of the customer relationship /
How e-commerce companies can reduce returns : research shows that product returns decrease when online shoppers receive orders in a single, consolidated delivery /
Cómo hacer que tu tienda venda sola : Cómo diseñar cada rincón de tu tienda para influir en tus clientes y fomentar la compra impulsiva /
Internet-based customer value management : developing customer relationships online /
Your customer rules! : delivering the Me2B experiences that today's customers demand /
Customer-driven disruption : five strategies to stay ahead of the curve /
101 ways to really satisfy your customers /
Nincompoopery : why your customers hate you, and how to fix it /
Customer-Driven Disruption : Five Strategies to Stay Ahead of the Curve /
The swipe-right customer experience : how to attract, engage, and keep customers in the digital-first world /
Teach yourself visually salesforce.com /
Salesforce AppExchange success blueprint /
Instant rapport building : the psychology of exceptional customer connections /
Win the customer : 70 simple rules for sensational service /
The SAGE handbook of service-dominant logic /
Which customers pay? predicting value pre and post sales /
Connected CRM : implementing a big-data-driven, customer-centric business strategy /
Managing customer experience and relationships : a strategic framework /
Attract new customers : 100+ ideas to bring in more customers /
Salesforce advanced administrator certification guide : become a Certified Advanced Salesforce Administrator with this exam guide /
Engagement of intercultural project customers a relational model /
Digital technology in service encounters effects on frontline employees and customer responses /
Creating and managing a CRM platform for your organisation /
The essentials of face-to-face customer service /
Body language in customer service /
How to motivate your customer service team /
Salesforce platform enterprise architecture : a must-read guide to help you architect and deliver packaged applications for enterprise neeeds /
Dealing with self-doubt in customer service /
Trend-driven innovation : beat accelerating customer expectations /
Evergreen : cultivate the enduring customer loyalty that keeps your business thriving /
The 10 golden rules of customer service : the story of the $6,000 egg /
Evergreen : Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving /
Using information to develop a culture of customer centricity customer centricity, analytics, and information utilization /
Mastering Salesforce Experience Cloud Strategies for Creating Powerful Customer Interactions /
Augmenting customer retention through big data analytics /
Ridiculously easy to do business with : a practical guide to giving customers what they want, how and when they want it /
The AI revolution in customer service and support : a practical guide to impactful deployment of AI to best serve your customers /
The customer-driven organization : employing the kano model /
Valuing Customer Engagement Strategies to Measure and Maximize Profitability / 		343
HF5415.5 .A267 2003eb Achieving excellence in stakeholder management. 1
HF5415.5 .A3 2011eb The relationship edge : the key to strategic influence and selling success / 1
HF5415.5 .A343 2020 Practical customer success management : a best practice framework for rapid generation of customer success / 1
HF5415.5 .A345 2013 Salesforce.com : administrator / 1
HF5415.5 .A35 1995 Advances in relationship marketing / 1
HF5415.5 .A36 2015eb SAP CRM : business processes and configuration / 1
HF5415.5 A363 2014 Customer Satisfaction. 1
HF5415.5 .A43 1990 The service advantage : how to identify and fulfill customer needs / 1
HF5415.5 .A444 1998 Implementing the marketing concept one employee at a time : pinpointing beliefs about customer focus as a lever for organizational renewal / 1
HF5415.5 .A447 2006eb Customer driven service / 1
HF5415.5 .A45 2021 The customer experience model / 1
HF5415.5 .A48 2020eb Social customer relationship management : fundamentals, applications, technologies / 1
HF5415.5 .A52 2003eb Delivering Knock Your Socks Off Service. 1
HF5415.5 .A525 2008eb Inside the customer universe how to build unique customer insight for profitable growth and market leadership / 1
HF5415.5 .A53 1991 Delivering knock your socks off service / 2