Call Number (LC) Title Results
HF5415.5 .A533 1995eb Knock your socks off answers : solving customer nightmares & soothing nightmare customers / 1
HF5415.5 .A535 1998 Tales of knock your socks off service : inspiring stories of outstanding customer service / 2
HF5415.5 .A58 1996 Customer relationship management : making hard decisions with soft numbers / 1
HF5415.5.A58 2002 Customer Relationship Management : The Bottom Line to Optimizing Your ROI. 1
HF5415.5 .A76 1994 Outstanding customer service : implementing the best ideas from around the world / 2
HF5415.5 .A76 2021 Train customer service reps for success. 1
HF5415.5 .A78 2002eb The experience! how to wow your customers and create a passionate workplace / 1
HF5415.5 .A84 2019 Augmented customer strategy : CRM in the digital age / 1
HF5415.5 .A93 2012 Microsoft Dynamics CRM 2011 : dashboards cookbook : over 50 simple but incredibly effective recipes for creating, customizing, and interacting with rich dashboards and charts / 1
HF5415.5 .A96 2011eb It's the customer, stupid! : 34 wake-up calls to help you stay client-focused / 1
HF5415.5 .A975 2019 Why customers leave : (and how to win them back) / 2
HF5415.5 .B32 2005eb Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation / 2
HF5415.5 .B32 2011eb Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation / 1
HF5415.5 .B324 2016eb More than a showroom : strategies for winning back online shoppers / 1
HF5415.5 .B34 1989 Getting closer to the customer : how a wide range of manufacturers are making customer satifaction a top priority, improving customer communications and knowledge, beefing up service support and field linkages, [and] implementing a customer-oriented philosophy. 1
HF5415.5 .B35 2020 Innovator's Playbook How to Create Great Products, Services and Experiences That Your Customers Will Love. 1
HF5415.5 .B36 1991 Creating value for customers : designing and implementing a total corporate strategy / 1
HF5415.5 .B3667 2004 Branded customer service : the new competitive edge / 2
HF5415.5 .B367 1996eb A complaint is a gift : using customer feedback as a strategic tool / 1
HF5415.5 .B3673 2000eb Emotional value : creating strong bonds with your customers / 2