Call Number (LC) Title Results
HF5415.5 .B56 2004eb CRM unplugged : releasing CRM's strategic value / 1
HF5415.5 .B562 2015 An anthropology of services : toward a practice approach to designing services / 2
HF5415.5 -- B565 2015eb Chief Customer Officer 2.0 : How to Build Your Customer-Driven Growth Engine. 1
HF5415.5 .B567 2008 The inside advantage : the strategy that unlocks the hidden growth in your business / 1
HF5415.5 .B57 1991 Managing service as a strategic profit center / 1
HF5415.5 .B57 2003eb Managing high-tech services using a CRM strategy / 1
HF5415.5 B58 Managing service as a strategic profit center / 1
HF5415.5 .B63 2012 Kundenservice im Social Web / 1
HF5415.5 .B634 2001 Customer relationship management : new ways of keeping the customer satisfied / 1
HF5415.5 B635 1999 Maximizing Call Center Performance : 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction / 1
HF5415.5 .B657 2016 Service Excellence : Creating Customer Experiences That Build Relationships. 1
HF5415.5 .B737 1997 Proactive customer service : transforming your customer service department into a profit center / 1
HF5415.5 .B74 1994 Warranties : planning, analysis, and implementation / 1
HF5415.5 .B76 1991 Customer care management / 1
HF5415.5 .B76 2009eb Answering the ultimate question : how Net Promoter can transform your business / 2
HF5415.5 .B765 2004 Using Microsoft CRM / 1
HF5415.5 .B769 1995 What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability / 1
HF5415.5 .B77 1992 Total quality service : how organizations use it to create a competitive advantage / 1
HF5415.5 .B87 1997eb Creating customer connections : how to make customer service a profit center for your company / 1
HF5415.5 .B875 2018 Customer relationship management : concepts and technologies / 1