Call Number (LC) Title Results
HF5415.5 .F675 1992 The pursuit of quality through personal change / 1
HF5415.5 .F68 2008 Marketing for rainmakers : 52 rules of engagement to attract and retain customers for life / 1
HF5415.5 .F68 2008eb Marketing for rainmakers : 52 rules of engagement to attract and retain customers for life / 1
HF5415.5 .F7267 2004eb The buzz : 50 little things that make a big difference to delivering world-class customer service / 1
HF5415.5 .F728 2020ab Uncommon service : how to win by putting customers at the core of your business / 1
HF5415.5 .F735 2011 54 golden nuggets : the best of the telephone doctor : quick tips to cure your business communication ills / 2
HF5415.5 .F739 2015eb Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement / 1
HF5415.5 .F76 1993 The real heroes of business-- and not a CEO among them / 1
HF5415.5 .F76 1994 The real heroes of business-- and not a CEO among them / 1
HF5415.5 .F865 2011eb You can't lead with your feet on the desk : building relationships, breaking down barriers, and delivering profits / 2
HF5415.5 .F89 2011 Kooperatives Customer Relationship Management in touristischen Destinationen : Eine empirische Untersuchung zur Adoptionsbereitschaft in der Hotellerie. 1
HF5415.5 .G345 2005eb Designing the customer-centric organization : a guide to strategy, structure, and process / 1
HF5415.5 .G353 2008eb What to say to a porcupine : 20 humorous tales that get to the heart of great customer service / 2
HF5415.5 .G37 2005 25 reproducible activities for customer service excellence / 2
HF5415.5 .G37 2007eb 101 ways to build better relationships with your customers / 2
HF5415.5 .G43 1993 Through the customers' eyes : improving your company's results with the CORe method / 2
HF5415.5 .G44 1999eb Super service : seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it / 1
HF5415.5 .G456 2002 The CRM project management handbook : building realistic expectations and managing risk / 1
HF5415.5 .G458 1998eb Beyond customer service, revised / 1
HF5415.5.G46 1993eb Measuring Customer Satisfaction : A Guide to Managing Quality Service. 1