Call Number (LC) Title Results
HF5415.5 .I589 2017eb An introduction to industrial service design / 1
HF5415.5 .I66 2002eb Innovation and quality improvement in service organizations / 1
HF5415.5 .J33 2010eb Flip the funnel : how to use existing customers to gain new ones /
Flip the funnel how to use existing customers to gain new ones / 		2
HF5415.5 .J34 2007 Join the conversation : how to engage marketing-weary consumers with the power of community, dialogue, and partnership / 1
HF5415.5 .J34 2007eb Join the conversation : how to engage marketing-weary consumers with the power of community, dialogue, and partnership / 1
HF5415.5 .J39 1999eb Smart things to know about customers / 1
HF5415.5 .J66 2010 Lead with your customer : transforming culture and brand into world-class excellence / 1
HF5415.5 .J687 2015eb Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice / 1
HF5415.5 .K35 2015 Implementing SAP CRM : the guide for business and technology managers / 1
HF5415.5 .K35 2015eb Implementing SAP CRM : the guide for business and technology managers / 2
HF5415.5 .K36 2006 Customer service training / 1
HF5415.5 .K36 2010eb 10 steps to successful customer service / 1
HF5415.5 .K37 1988 How to turn customer service into customer sales / 1
HF5415.5 .K39 2007 Exceeding customer expectations : what Enterprise, America's #1 car rental company, can teach you about creating lifetime customers / 1
HF5415.5 .K45 1993 Keeping customers / 2
HF5415.5 .K5355 2015 Measuring customer experience : how to develop and execute the most profitable customer experience strategies / 2
HF5415.5 .K67 2011eb CRM fundamentals / 3
HF5415.5 .K86 2018 Customer Relationship Management : concept, strategy, and tools / 1
HF5415.5 .L33 2013eb Social CRM for dummies / 2
HF5415.5 .L34 Customer service : meaning and measurement / 1