Call Number (LC) Title Results
HF5415.5 .G87 2003eb Competing in a service economy : how to create a competitive advantage through service development and innovation / 1
HF5415.5 .G878 2000 The brave new service strategy : aligning customer relationships, market strategies, and business structures / 1
HF5415.5 .G878 2000eb The brave new service strategy : aligning customer relationships, market strategies, and business structures / 2
HF5415.5 .G878 2018eb Salesforce Process Builder Quick Start Guide : Build Complex Workflows by Clicking, Not Coding. 1
HF5415.5-HF5415.53 Advances in Chinese Brand Management / 1
HF5415.5 .H26 2001 Attracting perfect customers : the power of strategic synchronicity / 1
HF5415.5 .H3 Technical service in the American economy : a problem in marketing management. 1
HF5415.5 .H345 2001b Customer value management : a guide for your journey to best-practice processes / 1
HF5415.5 .H37 1993 Service quality implementation : the effects of organizational socialization and managerial actions on customer-contact employee behaviors / 1
HF5415.5 .H385 1991 Measuring customer satisfaction : development and use of questionnaires / 1
HF5415.5 .H385 1992 Measuring customer satisfaction : development and use of questionnaires / 1
HF5415.5 .H38834 2018 Customer-driven transformation : how being design-led helps companies get the right services to market / 1
HF5415.5 .H424 2006 Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred / 1
HF5415.5 .H43 1990 Service breakthroughs : changing the rules of the game / 1
HF5415.5 .H47 Business logistics, appraisal and prospect. : [Papers] / 1
HF5415.5 .H47 1997 The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / 1
HF5415.5 .H47 2011 Understanding proactive customer orientation construct development and managerial implications / 1
HF5415.5 .H474 1997 The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / 1
HF5415.5 .H474 2015eb What great service leaders know and do : creating breakthroughs in service firms / 3
HF5415.5 .H54 1992 Field service management : an integrated approach to increasing customer satisfaction / 1