Call Number (LC) Title Results
HF5415.52 E344 2019 Effective Complaint Management / 1
HF5415.52 .G37 2015eb Complaint management and channel choice : an analysis of customer perceptions / 1
HF5415.52 ebook No sin mi cliente : gestión de quejas y reclamaciones / 1
HF5415.523 .C37 2012eb Customer advisory boards : a strategic tool for customer relationship building / 1
HF5415.525 The wallet allocation rule : winning the battle for share /
Loyalty cards in the apparel industry in Germany and Spain.
Who stole my customer?? : winning strategies for creating and sustaining customer loyalty /
501 ways to roll out the red carpet for your customers : easy-to-implement ideas to inspire loyalty, get new customers, and make a lasting impression /
The paradox of points : theoretical foundation and empirical evidence of medium magnitude effects in loyalty programs /
Which features increase customer retention? : most companies aspire to design goods and services that encourage repeat business. Yet businesses often invest in expensive features without adequately understanding how the features that attract new customers may differ from those that retain existing ones /
The customer loyalty loop : the science behind creating great experiences and lasting impressions /
People powered : how communities can supercharge your business, brand, and teams /
The four factors of trust : how organizations can earn lifelong loyalty /
Fanomics® : turn customers into fans and profit from it /
Creating customer loyalty : build lasting loyalty using customer experience management / 		14
HF5415.525 .B39 2015eb The membership economy : find your super users, master the forever transaction, and build recurring revenue / 1
HF5415.525 .B455 2013eb Mobile telecommunication customer loyalty in Nigeria : determining factors / 1
HF5415.525 .B47 2000 The eternal e-customer : how Emotionally Intelligent Interfaces can create long-lasting customer relationships / 1
HF5415.525 .B47 2000eb The eternal e-customer how emotionally intelligent interfaces can create long-lasting customer relationships / 1
HF5415.525 .B47 2001 The eternal e-customer : how Emotionally Intelligent Interfaces can create long-lasting customer relationships / 1
HF5415.525.B87 2002eb Customer Clubs and Loyalty Programmes. 1
HF5415.525 .B87 2016 Customer loyalty programmes and clubs / 1
HF5415.525 .C35 2005eb Indispensable : how to become the company that your customers can't live without / 1
HF5415.525.C88 2015 501 Ways to Roll Out the Red Carpet for Your Customers : Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression. 1
HF5415.525 .F73 1998 What customers like about you : adding emotional value for service excellence and competitive advantage / 1
HF5415.525 .F73 1999eb What customers like about you : adding emotional value for service excellence and competitive advantage / 1
HF5415.525 .G47 2007eb Prämien in Bonusprogrammen : eine empirische Untersuchung / 1
HF5415.525 .G58 1998 Customer satisfaction is worthless, customer loyalty is priceless : how to make customers love you, keep them coming back and tell everyone they know / 2
HF5415.525 .G583 1999 Knock your socks off selling / 1
HF5415.525 .G583 1999eb Knock your socks off selling / 2