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    Innovating analytics : word of mouth index--how the next generation of net promoter can increase sales and drive business results / by Freed, Larry

    Published 2013
    Full Text (via O'Reilly/Safari)
    eBook

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    Innovating Analytics : Word of Mouth Index- Use the Next Generation of Net Promoter to Increase Sales and Drive Results. by Freed, Larry

    Published 2013
    Full Text (via ProQuest)
    Electronic eBook

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