Search Results - Solomon, Micah

The heart of hospitality : great hotel and restaurant leaders share their secrets / by Solomon, Micah

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Can your customer service do this? : create an anticipatory customer experience that builds loyalty forever / by Solomon, Micah

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High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce / by Solomon, Micah

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Can your customer service do this? : create an anticipatory customer experience that builds loyalty forever / by Solomon, Micah

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Can your customer service do this? : create an anticipatory customer experience that builds loyalty forever / by Solomon, Micah

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Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / by Inghilleri, Leonardo, Solomon, Micah

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Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / by Inghilleri, Leonardo, Solomon, Micah

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Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / by Inghilleri, Leonardo, Solomon, Micah

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Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / by Inghilleri, Leonardo, Solomon, Micah

Full Text (via Skillsoft)