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Mobile user research : a practical guide / Sunny Consolvo, Frank R. Bentley, Eric B. Hekler, Sayali S. Phatak.

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Bibliographic Details
Online Access: Full Text (via Morgan & Claypool)
Main Authors: Consolvo, Sunny (Author), Bentley, Frank, 1979- (Author), Hekler, Eric B. (Author), Phatak, Sayali S. (Author)
Format: eBook
Language:English
Published: [San Rafael, California] : Morgan & Claypool, 2017.
Series:Synthesis lectures on mobile and pervasive computing (Online) ; # 12.
Subjects:
Mobile computing > Research.
Computer users > Research.
Table of Contents:
  • 1. Introduction to mobile user research
  • 1.1 User study basics
  • 1.1.1 User study methods
  • 1.1.2 Data analysis
  • 1.1.3 Recruiting participants
  • 1.1.4 Participant incentives
  • 1.1.5 Field study logistics
  • 1.1.6 Ethics, consent, and review
  • 1.1.7 Pilot and review everything
  • 2. Sensor and usage data
  • 2.1 Data types
  • 2.2 General uses of these data
  • 2.2.1 Understanding overall device use
  • 2.3 Factors to take into account when selecting data sources
  • 2.3.1 Practical suggestions
  • 2.4 Conclusion
  • 3. Observations in the field and in the lab
  • 3.1 Introduction
  • 3.2 Exploratory field studies
  • 3.2.1 Field study tips
  • 3.2.2 Examples of generative field studies
  • 3.3 Evaluative field studies
  • 3.3.1 Preparing for an evaluative field study
  • 3.3.2 Wizard of Oz methods
  • 3.4 Lab usability studies
  • 3.4.1 Limitations
  • 3.4.2 Lab usability study tips
  • 3.5 Summary
  • 4. Diary studies and experience sampling
  • 4.1 Introduction
  • 4.2 Diary studies
  • 4.2.1 Basic method
  • 4.2.2 Variations
  • 4.2.3 Limitations
  • 4.2.4 Case studies
  • 4.3 The experience sampling method
  • 4.3.1 History
  • 4.3.2 Basic method
  • 4.3.3 Limitations
  • 4.3.4 Case studies
  • 4.4 Summary
  • 5. Answering "did it work?": a primer to experimental designs to test for change
  • 5.1 Establishing cause and effect: science 101
  • 5.2 Primer of experimental designs
  • 5.2.1 Within-person quasi-experimental designs
  • 5.2.2 Between-person quasi-experimental designs
  • 5.2.3 Between-person experimental designs
  • 5.2.4 Within-person experimental designs
  • 5.2.5 Other designs
  • 5.2.6 General words of caution
  • 5.3 Summary
  • 6. Using theory in mobile user research
  • 6.1 Introduction
  • 6.2 Defining terms
  • 6.3 Uses of behavioral theory
  • 6.3.1 Understanding the target problem: designing ways to observe, measure, and study
  • 6.3.2 Defining a target user and audience
  • 6.3.3 Defining the design of a technical system
  • 6.4 Selecting the "right" theory(ies)
  • 6.4.1 Using a familiar theory
  • 6.4.2 Utilizing user insights and previous research
  • 6.4.3 Meta-model followed by conceptual frameworks
  • 6.5 Judging the quality of a theory
  • 6.6 A few theories to get started
  • 6.7 An illustrative case study: the Miles study
  • 6.8 Summary
  • 7. Big challenges and open questions
  • 7.1 Diary studies and experience sampling
  • 7.1.1 Triangulating data
  • 7.1.2 Evaluating new experience sampling techniques
  • 7.1.3 From sensors to usable information
  • 7.1.4 From "on average" to usable evidence
  • 7.1.5 Empowering end-users in personalization of mobile experiences
  • 7.1.6 From theories to computational models
  • 7.2 Summary
  • References
  • Author biographies.

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