Organisational diagnosis : tools and applications for practitioners and researchers / edited by Nico Martins, Ellen Caroline Martins & Rica Viljoen.
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| Online Access: |
Full Text (via ProQuest) |
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| Other Authors: | , , |
| Format: | eBook |
| Language: | English |
| Published: |
Randburg :
KR Publishing,
2017.
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| Subjects: |
Table of Contents:
- Cover; Title Page I; Endorsements; Copyright Page; Title Page II; TABLE OF CONTENTS; ABOUT THE EDITORS; ABOUT THE CONTRIBUTORS; PREFACE; CHAPTER 1 PLANNING AND COORDINATING AN ORGANISATIONAL DIAGNOSIS; INTRODUCTION; JUSTIFICATION FOR CONDUCTING A DIAGNOSIS; FRAMING THE DIAGNOSIS PROJECT; Project description (problem, scope, objectives, method, outcomes); Framing the diagnosis project and linking it to business; PLANNING AND COORDINATING AN ORGANISATIONAL DIAGNOSIS; Organisational diagnosis action plan; People, roles and skills required; Planning the time and cost; SUMMARY.
- OVERVIEW OF ORGANISATIONAL DIAGNOSIS PROCESS IN RELATION TO THE REST OF THE CHAPTERSREFERENCES; ENDNOTES; CHAPTER 2 PREPARING AND INVOLVING ALL STAKEHOLDERS; INTRODUCTION; STAKEHOLDER DEFINITION IN ORGANISATIONAL DIAGNOSIS; Internal and external stakeholders; Attributes and characteristics of organisational stakeholders; MANAGING STAKEHOLDER RESISTANCE; The nature of stakeholder resistance; A case of resistance in a parastatal company in South Africa; Engagement of stakeholders in organisational diagnostic processes.
- Value of the competence of survey consultants, practitioners and managers in stakeholder managementCONCLUSION; REFERENCES; ENDNOTES; CHAPTER 3 DEVELOPING AND SOURCING ASSESSMENT INSTRUMENTS; INTRODUCTION; METHODS OF DATA COLLECTION APPLICABLE TO QUANTITATIVE AND QUALITATIVE RESEARCH; Quantitative approach in organisational diagnosis; Qualitative approach in organisational diagnosis; Triangulation of the diagnostic approaches and methods; ROLE OF DATA COLLECTION METHODS TO DETERMINE ORGANISATIONAL ISSUES; Data collection triangulation; Role of data collection methods.
- ASSESSMENT OR MEASUREMENT IN ORGANISATIONAL DIAGNOSISDIFFERENT TYPES AND APPLICATIONS OF SURVEYS AND WHERE TO SOURCE EXISTING, VALIDATED QUESTIONNAIRES; DEVELOPING A FOCUSED QUESTIONNAIRE FOR A QUANTITATIVE SURVEY, INCLUDING A PILOT SURVEY; Project/design team; Questionnaire development; DEVELOPING A QUALITATIVE FRAMEWORK FOR FOCUS GROUPS; Establishing a focus group sample; Facilitation of focus groups; Pros and cons of focus groups; DEVELOPING A QUALITATIVE INTERVIEW GUIDE FOR INTERVIEWS; Types of face-to-face interviews; Interview schedule; Competence of interviewers.
- DOCUMENT OR ARCHIVE ANALYSIS AND OBSERVATIONDocument/archive analysis; Observation data collection; CONCLUSION; REFERENCES; ENDNOTES; CHAPTER 4 SURVEY ADMINISTRATION PROCESS; INTRODUCTION; PROMOTING THE SURVEY; SAMPLING; Types of samples; SURVEY SOFTWARE PACKAGES (THEIR ADVANTAGES AND DISADVANTAGES); SURVEY DISTRIBUTION METHODS; Data collection methods using technology; IT support and helpdesk; Paper distribution; Combination of data collection methods; MANAGING THE SURVEY PROCESS; Online survey process; Paper data entry (capturing); Final cut-off, response feedback and data consolidation.