Continuous improvement and measurement for total quality : a team-based approach / Dennis C. Kinlaw.
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| Online Access: |
Full Text (via Internet Archive) |
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| Main Author: | |
| Format: | eBook |
| Language: | English |
| Published: |
San Diego : Homewood, Ill. :
Pfeiffer & Co. ; Business One Irwin,
℗♭1992.
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| Subjects: |
Table of Contents:
- Meaning of improvement and measurement
- Model for continuous improvement and measurement
- General design for improvement and measurement projects
- Improving and measuring the context of team development
- Improving and measuring output and customer satisfaction
- Improving and measuring work processes
- Improving and measuring input and supplier performance
- Getting started: strengthening the capacity to improve
- TQM tools and examples.