Telephone techniques : the essential guide to thinking and working smarter. / Lin Walker.

Get the message through to people the first time round; learn to deal with difficult situations, aggressive behavior, and handling complaints; learn the art of influencing people using the telephone; tame the telephone--you can control it; and improve your telephone technique and boost your business...

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Bibliographic Details

Online Access:	Full Text (via Internet Archive)
Main Author:	Walker, Lin, 1948-
Format:	eBook
Language:	English
Published:	New York : AMACOM, ©1998.
Series:	Self-development for success.
Subjects:	Telephone in business. Telephone etiquette.