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Work and life in the global economy [electronic resource] : a gendered analysis of service work / edited by Debra Howcroft and Helen Richardson.

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This edited book has emerged from a CRESC (Centre for Research on Socio-Cultural Change) workshop that was held in Manchester in February 2008 which provided a forum to debate 'Gender, Service Work and the Cultural Economy'. The aim of this collection is to explore the social and cultural...

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Bibliographic Details
Online Access: Full Text (via Springer)
Other Authors: Howcroft, Debra, Richardson, Helen, Dr
Format: Electronic eBook
Language:English
Published: Basingstoke ; New York : Palgrave Macmillan, 2010.
Subjects:
Service industries > Economic aspects.
Sex role in the work environment.
Globalization > Economic aspects.
Service industries > Economic aspects > Case studies.
Sex role in the work environment > Case studies.
Globalization > Economic aspects > Case studies.
Case studies.
Table of Contents:
  • 1. Introduction / Debra Howcroft and Helen Richardson
  • 2. Women as knowledge workers : from the telegraph to the computer / Alison Adam
  • 3. Respectability and flexibility in the neoliberal service economy / Carla Freeman
  • 4. 'Are you married?' Exploring gender in a global workplace in India / Marisa D'Mello
  • 5. Gendered hierarchies in transnational call centres in India / Kiran Mirchandani
  • 6. Domestic labour--the experience of work in India's other call centre industry / Phil Taylor [and others]
  • 7. 'Caring' professionals : global migration and gendered cultural economy / Shoba Arun
  • 8. The crisis of care, international migration, and public policy / Lourdes Benería
  • 9. Reflections on gender and pay inequalities in the contemporary service economy / Diane Perrons
  • 10. Clerks, cashiers, customer carers : women's work in European services / Juliet Webster
  • 11. An ICT skills model of inclusion : contemporary distortions of equity in British network engineer training / Hazel Gillard
  • 12. The isolated professional : conflict, fragmentation and overload in UK financial services / Leo McCann
  • 13. Cultural constraints : Japanese mothers working in a multinational corporation / Barbara Crump and Rachel Crump.

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