Managing employee retention : a strategic accountability approach / Jack J. Phillips, Adele O. Connell.
During the past decade, employee turnover has become a very serious problem for organizations. Managing retention and keeping the turnover rate below target and industry norms is one of the most challenging issues facing business. All indications point toward the issue compounding in the future and,...
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Full Text (via Taylor & Francis) |
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| Format: | eBook |
| Language: | English |
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Amsterdam ; Boston, MA : Alexandria, Va. :
Butterworth-Heinemann ; Society for Human Resource Management,
©2003.
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| Series: | Improving human performance series.
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Table of Contents:
- Why retention is a serious problem ... Still; A strategic approach to managing retention; measure and monitor turnover and retention data; Develop fully loaded costs of turnover; Diagnose causes of turnover; Recruiting new employees; Establishing an appropriate work environment; Creating equitable pay and performance processes; Building motivation and commitment; Match solutions to needs; Forecast the value of retention solutions; Calculate the return on investment of retention solutions; make adjustments and continue; Case study: Southeast Corridor Bank.