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|a GWRE
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4 |
|a HF5415.13
|b .I579 2004eb
|
| 245 |
0 |
0 |
|a Internal relationship management :
|b linking human resources to marketing performance /
|c Michael D. Hartline, David Bejou, editors.
|
| 260 |
|
|
|a Binghamton, NY :
|b Best Business Books,
|c ©2004.
|
| 300 |
|
|
|a 1 online resource (110 pages) :
|b illustrations.
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent.
|
| 337 |
|
|
|a computer
|b c
|2 rdamedia.
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| 338 |
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|
|a online resource
|b cr
|2 rdacarrier.
|
| 500 |
|
|
|a "Co-published simultaneously as Journal of relationship marketing, volume 3, numbers 2/3 2004."
|
| 504 |
|
|
|a Includes bibliographical references and index.
|
| 505 |
0 |
0 |
|t Internal relationship management : linking human resources to marketing performance /
|r Michael D. Hartline and David Bejou --
|t The genesis of relationships : boundary spanners' appraisals of the career entry transition /
|r Charles M. Wood, David J. Glew and Marc D. Street --
|t Individual differences among service employees : the conundrum of employee recruitment, selection, and retention /
|r Michael D. Hartline and Tom De Witt --
|t Boundary spanners' satisfaction with organizational support services : an internal communications perspective /
|r Simona Stan, Timothy D. Landry and Kenneth R. Evans --
|t A conceptualization of the employee branding process /
|r Sandra Jeanquart Miles and Glynn Mangold.
|
| 520 |
1 |
|
|a "Internal Relationship Management: Linking Human Resources to Marketing Performance shows how businesses can develop and maintain positive interactions between managers and employees. This book provides cutting-edge research on the management of internal customers (i.e., employees) that offers practical suggestions to improve internal service, employee performance, and - ultimately - external marketing performance. This useful resource contains many special features to augment the text, including tables, figures, and models."--Jacket.
|
| 588 |
0 |
|
|a Print version record.
|
| 650 |
|
0 |
|a Marketing
|x Management.
|0 http://id.loc.gov/authorities/subjects/sh85081339.
|
| 650 |
|
0 |
|a Marketing
|x Personnel management.
|
| 650 |
|
0 |
|a Organizational commitment.
|0 http://id.loc.gov/authorities/subjects/sh97007660.
|
| 650 |
|
0 |
|a Job satisfaction.
|0 http://id.loc.gov/authorities/subjects/sh85070581.
|
| 650 |
|
0 |
|a Employee motivation.
|0 http://id.loc.gov/authorities/subjects/sh85042868.
|
| 650 |
|
7 |
|a Employee motivation.
|2 fast
|0 (OCoLC)fst00909027.
|
| 650 |
|
7 |
|a Job satisfaction.
|2 fast
|0 (OCoLC)fst00983720.
|
| 650 |
|
7 |
|a Marketing
|x Management.
|2 fast
|0 (OCoLC)fst01010209.
|
| 650 |
|
7 |
|a Marketing
|x Personnel management.
|2 fast
|0 (OCoLC)fst01010238.
|
| 650 |
|
7 |
|a Organizational commitment.
|2 fast
|0 (OCoLC)fst01047850.
|
| 700 |
1 |
|
|a Hartline, Michael D.
|0 http://id.loc.gov/authorities/names/n2001147311
|1 http://isni.org/isni/000000004513779X.
|
| 700 |
1 |
|
|a Bejou, David.
|0 http://id.loc.gov/authorities/names/n2003022586
|1 http://isni.org/isni/0000000033899770.
|
| 730 |
0 |
|
|a Journal of Relationship Marketing (Binghamton, N.Y.)
|
| 776 |
0 |
8 |
|i Print version:
|t Internal relationship management.
|d Binghamton, NY : Best Business Books, ©2004
|z 0789024608
|w (DLC) 2004015938
|w (OCoLC)55887454.
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| 856 |
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0 |
|u https://colorado.idm.oclc.org/login?url=https://www.taylorfrancis.com/books/9780203050552
|z Full Text (via Taylor & Francis)
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|c 01-22-21
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|e HF5415.13 .I579 2004eb
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