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The contract scorecard [electronic resource] : successful outsourcing by design / Sara Cullen.

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Bibliographic Details
Online Access:	Full Text (via Taylor & Francis)
Main Author:	Cullen, Sara
Format:	Electronic eBook
Language:	English
Published:	London ; New York : Routledge, 2016.
Subjects:	Contracting out. Contracting out > Evaluation.

Table of Contents:

1. Introduction
2. The quadrants of the contract scorecard
3. The steps in developing KPIs
4. Schemes for the consequences of KPI performance
5. Planning the contract scorecard
6. The quality specification, the service level agreement (SLA)
7. The financial specification, the financial schedule
8. The relationship specification, the governance charter
9. The strategic specification, unique contract schedules
10. Conclusion.