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The assertive social worker / Patricia McBride.

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Bibliographic Details
Online Access: Full Text (via Taylor & Francis)
Main Author: McBride, Patricia, 1946- (Author)
Format: eBook
Language:English
Published: Abingdon, Oxon : Routledge, 2016.
Subjects:
Social workers > Psychology.
Social workers > Attitudes.
Social workers > In-service training.
Assertiveness (Psychology)
Assertiveness training.
Table of Contents:
  • 1. Understanding assertive behaviour
  • 2. Barriers to assertiveness and how to overcome them
  • 3. Looking the part: Non-verbal communication
  • 4. Establishing rapport
  • 5. Your rights as a social worker and as an individual
  • 6. Making requests
  • 7. Attending and chairing meetings
  • 8. Giving feedback
  • 9. Learning from criticism
  • 10. Saying 'No' and setting boundaries
  • 11. Handling aggression
  • 12. Negotiation skills
  • 13. Handling passivity in others
  • 14. Keeping calm and confidence-building.

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