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Invisible labour : support service workers in India's information technology industry / Indranil Chakraborty.

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"This book investigates the life, working conditions, and urban experiences of support-service workers, such as janitors, security guards, culinary workers and carpool drivers in the Information Technology (IT) sector of India. Largely omitted from academic discourse, support-service workers ar...

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Bibliographic Details
Online Access: Full Text (via Taylor & Francis)
Main Author: Chakraborty, Indranil (Author)
Format: eBook
Language:English
Published: Abingdon, Oxon ; New York, NY : Routledge, 2021.
Subjects:
Information services industry > India.
Information services industry > Employees.
Building-service employees > India > Social conditions.
Migrant labor > India > Social conditions.
Information services industry.
Migrant labor > Social conditions.
India.
Table of Contents:
  • Introduction: Technology and change : ancillary workers in the Indian IT industry
  • Flat world, globalization and Indian IT
  • Collection, interpretation and analysis of data
  • Time, place and space
  • Women workers' narratives of precarious work and social struggle
  • Conflicts and adjustments : an anatomy of changing social relations
  • Labour process, control and discipline
  • Conclusion: Whistling into the typhoon.

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