Availability and capacity management in the cloud : an ITSM narrative account / Daniel McLean.
The truth about integrating Cloud services and ITSM is that Cloud functionality increases flexibility and capacity in IT systems, but it also adds complexity and requires a combination of business, financial and technical expertise to make it work effectively. Moreover, organizations often confuse a...
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| Format: | Electronic eBook |
| Language: | English |
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Ely, Cambridgeshire, U.K. :
IT Governance Pub.,
2014.
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Table of Contents:
- Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: All Together Now; Chapter 2: One Big, Happy Family; Chapter 3: Who Wants to Support this Service?; Chapter 4: The Abandoned Service; Chapter 5: Don't Confuse me with the Details; Chapter 6: Voices in the Night; Chapter 7: When Capacity isn't Enough; Chapter 8: Coffee Talk; Chapter 9: Just Sit There and Take It; Chapter 10: Once More Unto the Breach, My Friend?; Chapter 11: Reprimand by Remote Control; Chapter 12: Success Feels Good; Chapter 13: No Plan Survives Contact with Reality