Conversational UX Design A Practitioner's Guide to the Natural Conversation Framework.
This book adapts formal knowledge from the field of Conversation Analysis (CA) to the design of natural language interfaces. It outlines the Natural Conversation Framework (NCF), developed at IBM Research, a systematic framework for designing interfaces that work like natural conversation. The NCF c...
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Full Text (via ProQuest) |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
San Rafael :
Morgan & Claypool Publishers,
2019.
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| Series: | ACM Bks.
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| Subjects: |
MARC
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| 100 | 1 | |a Moore, Robert J. | |
| 245 | 1 | 0 | |a Conversational UX Design |b A Practitioner's Guide to the Natural Conversation Framework. |
| 260 | |a San Rafael : |b Morgan & Claypool Publishers, |c 2019. | ||
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| 500 | |a Description based upon print version of record. | ||
| 505 | 0 | |a Intro -- Contents -- Preface -- 1, Introduction -- 2. Conversation Analysis -- 3. Conversation Authoring -- 4. Natural Conversation Framework -- 5. Conversational Activity UX Patterns -- 6. Sequence Management UX Patterns -- 7. Conversation Management UX Patterns -- 8. Conversational UX Design Process -- 9. Conclusion -- A. Conversation Analysis Transcription Conventions -- B. Dialog Design Pseudocode -- C. NCF Pattern Language Summary -- D. Sample Conversation with Alma -- References -- Index -- Author Biographies -- Blank Page | |
| 520 | |a This book adapts formal knowledge from the field of Conversation Analysis (CA) to the design of natural language interfaces. It outlines the Natural Conversation Framework (NCF), developed at IBM Research, a systematic framework for designing interfaces that work like natural conversation. The NCF consists of four main components: 1) an interaction model of ""expandable sequences,"" 2) a corresponding content format, 3) a pattern language with 100 generic UX patterns and 4) a navigation method of six basic user actions. The authors introduce UX designers to a new way of thinking about user exp. | ||
| 650 | 0 | |a User interfaces (Computer systems) | |
| 650 | 0 | |a Natural language processing (Computer science) | |
| 650 | 0 | |a Human-computer interaction. | |
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