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Performance management in healthcare : from key performance indicators to balanced scorecard / Bryan Bergeron.

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Performance Management in Healthcare: From Key Performance Indicators to Balanced Scorecard, Second Edition, delivers the tools and knowledge IT executives need to start and realize a successful performance management initiative. This is a practical text that provides a review of the statistical met...

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Bibliographic Details
Online Access: Full Text (via Taylor & Francis)
Main Author: Bergeron, Bryan P. (Author)
Format: eBook
Language:English
Published: Boca Raton : Taylor & Francis, [2018]
Edition:Second edition.
Subjects:
Health services administration.
Health facilities > Personnel management.
Medical personnel > Rating of.
Performance > Management.
Table of Contents:
  • Overview
  • Performance management strategies
  • Meaningful use
  • Performance management cycle
  • Key performance indicators
  • Non-clinical indicators
  • Clinical indicators
  • Benchmarks
  • Reporting
  • Behavior change
  • Statistics
  • Appendix A. Healthcare quality organizations
  • Appendix B. AHRQ quality indicators
  • Appendix C. AHRQ toolkits
  • Appendix D. AHRQ QI toolkit components
  • Appendix E. AHRQ quality and disparities report measures
  • Appendix F. AHRQ HEDIS measures for physicians
  • Appendix G. OASIS-based outcomes measures
  • Appendix H. OASIS-based process measures
  • Appendix I. NHS England statistics
  • Appendix J. Australian NSQHS standards.

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