The Effects of Service Quality on English Majors' Satisfaction : A Chinese Empirical Study / Timothy Scott and Wenyu Guan.
Previous research examining student satisfaction in China has been broad in its demographic profile while utilizing instruments that have questionable reliability. This study has incorporated a newly validated model to assess student satisfaction, specifically Chinese students majoring in English at...
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Full Text (via ERIC) |
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| Main Authors: | , |
| Format: | eBook |
| Language: | English |
| Published: |
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Distributed by ERIC Clearinghouse,
2022.
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| 100 | 1 | |a Scott, Timothy. | |
| 245 | 1 | 4 | |a The Effects of Service Quality on English Majors' Satisfaction : |b A Chinese Empirical Study / |c Timothy Scott and Wenyu Guan. |
| 264 | 1 | |a [Place of publication not identified] : |b Distributed by ERIC Clearinghouse, |c 2022. | |
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| 500 | |a Abstractor: As Provided. |5 ericd. | ||
| 500 | |a Educational level discussed: Higher Education. | ||
| 500 | |a Educational level discussed: Postsecondary Education. | ||
| 516 | |a Text (Journal Articles) | ||
| 516 | |a Text (Reports, Research) | ||
| 520 | |a Previous research examining student satisfaction in China has been broad in its demographic profile while utilizing instruments that have questionable reliability. This study has incorporated a newly validated model to assess student satisfaction, specifically Chinese students majoring in English at a domestic Chinese university, an underrepresented element in current research. The purpose of this study was to examine the influence that the administration, campus environment, and course delivery have on Chinese students' satisfaction in studying English in a Chinese higher education institution. The study used a quantitative research design consisting of 615 first to fourth-year English majors currently enrolled in a Chinese university. Participants' responses were examined through factor, correlational, and regression analysis. The examination of these dimensions' influences on student satisfaction indicated correlations ranging from r = 0.441 to 0.603. Administration influenced satisfaction significantly with [beta] = 0.443, while campus environment and course design had [beta] = 0.111 and 0.383, respectively. Each dimension's statistical significance supported the study's hypotheses, but findings indicate that the campus environment had a negligible effect with f = 0.01. The practical implication of this study offers a validated model for examining student satisfaction. The questionnaire's size allows for easy deployment and examination, focusing on three critical dimensions against student satisfaction. | ||
| 524 | |a Online Submission, International Journal of Learning in Higher Education v29 n1 p131-150 2022. |2 ericd. | ||
| 650 | 0 | 7 | |a Foreign Countries. |2 ericd. |
| 650 | 0 | 7 | |a Undergraduate Students. |2 ericd. |
| 650 | 0 | 7 | |a Student Attitudes. |2 ericd. |
| 650 | 0 | 7 | |a Student Satisfaction. |2 ericd. |
| 650 | 0 | 7 | |a Second Language Learning. |2 ericd. |
| 650 | 0 | 7 | |a English (Second Language) |2 ericd. |
| 650 | 0 | 7 | |a Majors (Students) |2 ericd. |
| 650 | 0 | 7 | |a Educational Quality. |2 ericd. |
| 650 | 0 | 7 | |a College Administration. |2 ericd. |
| 650 | 0 | 7 | |a College Environment. |2 ericd. |
| 650 | 0 | 7 | |a College Instruction. |2 ericd. |
| 650 | 0 | 7 | |a Teacher Student Relationship. |2 ericd. |
| 650 | 0 | 7 | |a Curriculum Design. |2 ericd. |
| 700 | 1 | |a Guan, Wenyu, |e author. | |
| 856 | 4 | 0 | |u http://files.eric.ed.gov/fulltext/ED618569.pdf |z Full Text (via ERIC) |
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