Customer service & team problem solving Worker Education Program, Chicago Teachers' Center of Northeastern Illinois University, the Union of Needletrades, Industrial & Textile Employees, and Claretian Medical Center / Sabrina Budasi Martin with constributions from Florence Estes. - Martin, Sabrina Budasi (The Center : The Union ; U.S. Dept. of Education, Office of Educational Research and Improvement, Educational Resources Information Center, 1996)