The Bottom Line [electronic resource] : Performance Measurement in a Corporate Library / Moyra McAllister.
This paper discusses performance measurement in the Blake Dawson Waldron (BDW) law firm, a partnership with five offices in Australia, as well as a number overseas. Three levels of performance measurement are described: (1) personal level--through annual performance appraisals; (2) team level--the a...
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| Format: | Electronic eBook |
| Language: | English |
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2000.
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| Summary: | This paper discusses performance measurement in the Blake Dawson Waldron (BDW) law firm, a partnership with five offices in Australia, as well as a number overseas. Three levels of performance measurement are described: (1) personal level--through annual performance appraisals; (2) team level--the annual team meeting; and (3) service level--regular surveys and focus group meetings. Graphs present customer satisfaction survey results related to the library's importance, performance, and overall service delivery. Other ways that the library seeks continuous feedback are also summarized, e.g., librarian attendance at weekly meetings of lawyers, an e-mail newsletter, evaluation of training sessions, and client comments. The questionnaire used for evaluation of library training is appended. (MES) |
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| Item Description: | ERIC Document Number: ED452871. Availability: For full text: http://www.alia.org.au/conferences/alia2000/proceedings/moyr a.mcallister.html. ERIC Note: In: ALIA 2000. Capitalising on Knowledge: The Information Profession in the 21st Century (Canberra, Australia, October 23-26, 2000); see IR 058 109. Figures contain very small font. |
| Physical Description: | 9 pages. |