Early Signs of Success [electronic resource] : A Case Study in the Organizational Transformation of a Community College / Suzanne Drapeau.

This paper is a study of the organizational changes that were implemented at Nova Scotia Community College (NSCC) (Canada) over a 3-year period beginning in 1998. NSCC consists of 13 campuses enrolling 7,000 students in a range of postsecondary certificate and diploma programs, as well as about 500...

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Online Access: Full Text (via ERIC)
Main Author: Drapeau, Suzanne
Format: Electronic eBook
Language:English
Published: [Place of publication not identified] : Distributed by ERIC Clearinghouse, 2002.
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520 |a This paper is a study of the organizational changes that were implemented at Nova Scotia Community College (NSCC) (Canada) over a 3-year period beginning in 1998. NSCC consists of 13 campuses enrolling 7,000 students in a range of postsecondary certificate and diploma programs, as well as about 500 students in adult learning programs. The College's institutional changes were instigated by NSCC's new president who implemented "Strategic Directions," which includes a strategic plan, mission and vision statements, and articulation of organizational values, all of which were approved by NSCC's Board of Governors. The study argues that employee job satisfaction is a key indicator of positive organizational transformation. An institution-wide survey of employee job satisfaction was conducted in 1999 and again in the spring of 2001. In both instances, at least 86% of faculty and staff participated. There was a 13% increase in the level of satisfaction regarding treatment of employees, a 19% increase in satisfaction with organizational leadership, and a 10% increase in satisfaction with opportunities for advancement. The president devised the strategic planning process as a collaboration between administration, faculty, students, the board, and staff members. This paper details the reorganization process. Appended are the mission statement, an organizational chart, and a strategic plan overview. (Contains 27 references.) (NB) 
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