Evaluation of the University of Minnesota Libraries Reference Department Telephone Information Service. Pilot Study [electronic resource] / Geraldine B. King and Rachel Berry.

This pilot study was conducted to evaluate the telephone reference service of a university library. Questions were called in by volunteers to several different divisions of the library to try to determine: (a) factual accuracy of responses, (b) level of interviewing by the staff person, and (c) atti...

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Bibliographic Details

Online Access:	Full Text (via ERIC)
Main Author:	King, Geraldine B.
Corporate Author:	University of Minnesota. Library School
Other Authors:	Berry, Rachel
Format:	Electronic eBook
Language:	English
Published:	[S.l.] : Distributed by ERIC Clearinghouse, 1973.
Subjects:	College Libraries. Evaluation. Evaluation Methods. Information Seeking. Information Services. Information Sources. Library Planning. Library Services. Library Surveys. Reference Services.