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Phone clones : authenticity work in the transnational service economy / Kiran Mirchandani.

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Bibliographic Details
Main Author: Mirchandani, Kiran, 1968-
Format: Book
Language:English
Published: Ithaca : ILR Press/Cornell University Press, 2012.
Subjects:
Call center agents > India > Social conditions.
Service industries workers > India > Social conditions.
Customer services > Social aspects > India.
International business enterprises > Social aspects > India.
Intercultural communication > India.
Identity (Psychology) > India.
Table of Contents:
  • Introduction : the authentic clone
  • Transnational customer service : a new touchstone of globalization
  • Language training : the making of the deficient worker
  • Hate nationalism and the outsourcing backlash
  • Surveillance schooling for professional clones
  • "Don't take calls, make contact!" : legitimizing racist abuse
  • Being nowhere in the world : synchronous work and gendered time
  • Conclusion : authenticity work in the transnational service economy.

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