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Managing by measuring : how to improve your organization's performance through effective benchmarking / Mark T. Czarnecki.

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Bibliographic Details
Online Access:	Full Text (via EBSCO)
Main Author:	Czarnecki, Mark T.
Format:	eBook
Language:	English
Published:	New York : AMACOM, ©1999.
Subjects:	Benchmarking (Management) Organizational effectiveness.

Table of Contents:

ch. 1. Measurements-oriented corporation
ch. 2. Organizing to collect measures
ch. 3. Identifying effective measures
ch. 4. Measurement tools and techniques
ch. 5. Measuring and reporting internal performance
ch. 6. Customer satisfaction measurement
ch. 7. Benchmarking: measuring vs. other companies
ch. 8. Institutionalizing and refining the measurements program
ch. 9. Business process reengineering
ch. 10. Using systems in a measurement program.