20 Reproducible Assessment Instruments.
Areas covered include: the customer?s first impression; customer paradigms; listening to the customer; finding out who the customer really is; how rumors get started and spread; the importance of telephone greeting messages; dealing with telephone tag; telephone communications; understanding what th...
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| Online Access: |
Full Text (via ProQuest) |
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| Main Author: | |
| Format: | eBook |
| Language: | English |
| Published: |
Amherst :
HRD Press,
1995.
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Internet
Full Text (via ProQuest)Online
| Call Number: |
HD62.15
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| HD62.15 | Available |