Think on your feet / Marlene Caroselli.
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| Online Access: |
Full Text (via ProQuest) |
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| Main Author: | |
| Other title: | Thinking on your feet : tools to communicate clearly and convincingly. |
| Format: | eBook |
| Language: | English |
| Published: |
Los Altos, Calif : Brisbane, Qld :
Crisp Publications ; Career Builders (distributor),
©1992.
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| Series: | Fifty-Minute series.
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| Subjects: |
Table of Contents:
- ""TITLE""; ""COPYRIGHT""; ""ABOUT THE AUTHOR""; ""CONTENTS""; ""INTRODUCTION""; ""SECTION I Being Interviewed""; ""BEING INTERVIEWED""; ""The Cost of Poor Interviews""; ""Non-Typical Interview Questions""; ""Typical Questions/Non-Typical Answers""; ""RECOMMENDATIONS""; ""MEDIA INTERVIEWS""; ""RECOMMENDATIONS""; ""EXERCISES""; ""1""; ""2""; ""3""; ""4""; ""SECTION II Communicating with Colleagues and Customers""; ""COMMUNICATING WITH COLLEAGUES AND CUSTOMERS""; ""THE COMMUNICATION PROCESS""; ""COMMUNICATING WITH COLLEAGUES""; ""RECOMMENDATIONS""; ""CUSTOMER SERVICE""
- ""The Results of Poor Customer Treatment""""A Customer Service Scenario""; ""RECOMMENDATIONS""; ""EXERCISES""; ""1""; ""2""; ""3""; ""4""; ""SECTION III Speaking Before An Audience""; ""SPEAKING BEFORE AN AUDIENCE""; ""SPEECHES""; ""MEETINGS""; ""SOCIAL OCCASIONS""; ""RECOMMENDATIONS""; ""EXERCISES""; ""1""; ""2""; ""3""; ""4""; ""SECTION IV Handling Difficult Questions""; ""HANDLING DIFFICULT QUESTIONS""; ""TYPES OF DIFFICULT QUESTIONS""; ""1. THE “WHAT IF�� QUESTION""; ""2. THE “TELL-US-WHAT-THE-BOSS-WILL-DO� QUESTION""; ""3. THE “MACHINE-GUN� QUESTION""; ""RECOMMENDATIONS""
- ""EXERCISES""""1""; ""2""; ""3""; ""4""; ""SECTION V Developing Confidence""; ""DEVELOPING CONFIDENCE""; ""SELF-EMPOWERMENT ANALYSIS""; ""RECOMMENDATIONS""; ""EXERCISES""; ""1""; ""2""; ""3""; ""4""; ""SECTION VI Summary""; ""SUMMARY""; ""INTERVIEWS""; ""COMMUNICATING WITH COLLEAGUES AND CUSTOMERS""; ""SPEAKING BEFORE AN AUDIENCE""; ""HANDLING DIFFICULT QUESTIONS""; ""DEVELOPING CONFIDENCE""