Global services outsourcing / Ronald McIvor.
This book explores the implications of planning, implementing and managing services outsourcing arrangements.
Saved in:
| Online Access: |
Full Text (via Cambridge) |
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| Main Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Cambridge ; New York :
Cambridge University Press,
©2010.
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| Subjects: |
MARC
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| 100 | 1 | |a McIvor, Ronan, |d 1968- |1 https://id.oclc.org/worldcat/entity/E39PCjtv9vv947t4VmrjvWt83P | |
| 245 | 1 | 0 | |a Global services outsourcing / |c Ronald McIvor. |
| 260 | |a Cambridge ; |a New York : |b Cambridge University Press, |c ©2010. | ||
| 300 | |a 1 online resource (xiii, 284 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
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| 504 | |a Includes bibliographical references and index. | ||
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a 1. Introduction -- 2. Global services outsourcing overview -- 3. Making the services outsourcing decision -- 4. Location and sourcing model choice in global services outsourcing -- 5. Managing global services outsourcing arrangements -- 6. Creating shared services arrangements -- 7. Services outsourcing and performance management -- 8. Services outsourcing and the spin-off arrangement -- 9. Learning from failure and strategies for recovery in business process outsourcing -- 10. Conclusions. | |
| 520 | |a This book explores the implications of planning, implementing and managing services outsourcing arrangements. | ||
| 546 | |a English. | ||
| 650 | 0 | |a Contracting out |x Management. | |
| 650 | 0 | |a Contracting out. | |
| 650 | 7 | |a Contracting out |2 fast | |
| 650 | 7 | |a Contracting out |x Management |2 fast | |
| 776 | 0 | 8 | |i Print version: |a McIvor, Ronan, 1968- |t Global services outsourcing. |d Cambridge : Cambridge University Press, ©2010 |z 9780521765466 |w (OCoLC)496959016 |
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