ISO 9000 quality systems handbook : using the standards as a framework for business improvement / David Hoyle.
Whether you are establishing a quality management system for the first time or improving your existing system, this best-selling guide to effective quality management using the ISO 9000 family of standards as a framework for business process management (BPM) and improvement is an essential addition...
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| Online Access: |
Full Text (via Skillsoft) |
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| Main Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Amsterdam ; Boston ; London :
Butterworth-Heinemann,
2009.
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| Edition: | 6th ed. |
| Subjects: |
Table of Contents:
- Putting ISO 9000 in context
- Defining and characterizing quality
- The importance and role of stakeholders
- Anatomy of the standards
- A practical guide to using these standards
- A flawed approach
- A systems approach
- A process approach
- A behavioural approach
- Establishing a quality management system
- Documenting a quality management system
- Document control
- Management commitment
- Customer focus
- Quality policy
- Quality objectives and planning
- Responsibility, authority and communication
- Management review
- Determining and providing resources
- Human resources
- Infrastructure
- Work environment
- Planning product realization processes
- Customer-related processes
- Design and development
- Purchasing
- Production and service provision
- Monitoring, measurement, analysis and improvement processes
- Customer satisfaction
- Internal audit
- Measurement and monitoring of products and processes
- Control of monitoring and measuring equipment
- Control of nonconforming product
- Analysis of data
- Continual improvement
- Corrective action
- Preventive action
- Self assessment
- System certification
- Beyond ISO 9001 certification
- Related web sites
- Related standards
- Glossary
- Index.