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Are you being served? : new tools for measuring service delivery / edited by Samia Amin, Jishnu Das, Markus Goldstein.

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This publication presents tools and techniques for measuring service delivery in health and education and people's experiences from the field in deploying these methods. It begins by providing an introduction to the different methodological tools available for evaluating the performance of the...

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Bibliographic Details
Online Access: Full Text (via Open Knowledge Repository)
Other Authors: Amin, Samia, 1980-, Das, Jishnu, Goldstein, Markus P., 1970-
Format: Electronic eBook
Language:English
Published: Washington, DC : World Bank, ©2008.
Series:World Bank e-Library.
Subjects:
Medical care > Developing countries > Quality control > Measurement.
Health facilities > Developing countries > Quality control > Measurement.
Educational surveys > Developing countries.
Quality assurance > Developing countries > Measurement.
Statistics > Methodology.
Educational surveys
Medical care > Quality control > Measurement
Quality assurance > Measurement
Developing countries
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Are you being served? : new tools for measuring service delivery /

Published 2008
Full Text (via ProQuest)
eBook

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