Lou's headache : Lou's electrical repairs / Cecilie Bingham.
Lou operates a repair shop and retail outlet for audio visual equipment. Recently Lou set up 'Lou@yourservice.com,' an emergency repairs service employing four electricians who make home visits to diagnose faults and repair goods. These four are served by an office manager and a couple of...
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Language: | English |
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London :
SAGE Publications Ltd,
2016.
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Series: | SAGE Knowledge. Cases.
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520 | 8 | |a Lou operates a repair shop and retail outlet for audio visual equipment. Recently Lou set up 'Lou@yourservice.com,' an emergency repairs service employing four electricians who make home visits to diagnose faults and repair goods. These four are served by an office manager and a couple of administrators who operate from an office over a local garage. Historically the workshop, the retail outlet, and now Lou@yourservice.com have all operated autonomously: each operating as a separate cost centre, each making decisions independently of one another, and each reporting separately to Lou, who now lives abroad for nine months of the year. This case discusses the challenges faced by Lou as he seeks to manage this tripartite business. | |
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