Getting to :-) : the potential of online text-based communication to support interest-based dispute resolution / Jelle van Veenen.
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| Main Author: | |
|---|---|
| Other title: | Getting to [colon dash close parenthesis] : the potential of online text-based communication to support interest-based dispute resolution. |
| Format: | Book |
| Language: | English |
| Published: |
Apeldoorn, Netherlands ; Portland, OR :
Maklu,
2011.
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| Subjects: |
Table of Contents:
- Three applications
- Using online communication to improve dispute resolution
- Dealing with miscommunication, distrust, and emotions
- Uncovering interests
- Developing creative outcomes.