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  1. 1
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    Difficult conversations : craft a clear message, manage emotions, focus on a solution /

    Published 2016
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  2. 2
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    HBR guide to office politics / by Dillon, Karen (Editor)

    Published 2015
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  3. 3
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    Good to great : why some companies make the leap--and others don't / by Collins, James C. (James Charles), 1958-

    Published 2001
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