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  1. 1
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    Hotlines. Episode 2, building relationships / produced by Ash Quarry Productions.

    Published 2000
    Subjects: “…Call centers Employees Training of.…”
    Streaming Video (via Alexander Street Press)
    Video

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  2. 2
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    Hotlines. Episode 12, staying positive / produced by Ash Quarry Productions.

    Published 2000
    Subjects: “…Call centers Employees Training of.…”
    Streaming Video (via Alexander Street Press)
    Video

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  3. 3
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    Hotlines. Episode 1, Meet the Dial Tones / produced by Ash Quarry Productions.

    Published 2000
    Subjects: “…Call centers Employees Training of.…”
    Streaming Video (via Alexander Street Press)
    Video

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  4. 4
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    Hotlines. Episode 5, conveying a professional image / produced by Ash Quarry Productions.

    Published 2006
    Subjects: “…Call centers Employees Training of.…”
    Streaming Video (via Alexander Street Press)
    Video

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  5. 5
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    Hotlines. Episode 4, controlling call time / produced by Ash Quarry Productions.

    Published 2006
    Subjects: “…Call centers Employees Training of.…”
    Streaming Video (via Alexander Street Press)
    Video

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  6. 6
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    Hotlines. Episode 1, appreciating human differences / produced by Ash Quarry Productions.

    Published 2006
    Subjects: “…Call centers Employees Training of.…”
    Streaming Video (via Alexander Street Press)
    Video

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  7. 7
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    Hotlines. Episode 3, communicating clearly / produced by Ash Quarry Productions.

    Published 2006
    Subjects: “…Call centers Employees Training of.…”
    Streaming Video (via Alexander Street Press)
    Video

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  8. 8
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    Hotlines. Episode 8, managing anger and abuse / produced by Ash Quarry Productions.

    Published 2006
    Subjects: “…Call centers Employees Training of.…”
    Streaming Video (via Alexander Street Press)
    Video

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  9. 9
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    Hotlines. Episode 6, focusing on results / produced by Ash Quarry Productions.

    Published 2006
    Subjects: “…Call centers Employees Training of.…”
    Streaming Video (via Alexander Street Press)
    Video

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  10. 10
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    Hotlines. Episode 7, handling upset customers / produced by Ash Quarry Productions.

    Published 2006
    Subjects: “…Call centers Employees Training of.…”
    Streaming Video (via Alexander Street Press)
    Video

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  11. 11
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    Hotlines. Episode 10, satisfying customers / produced by Ash Quarry Productions.

    Published 2006
    Subjects: “…Call centers Employees Training of.…”
    Streaming Video (via Alexander Street Press)
    Video

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  12. 12
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    Hotlines. Episode 11, solving problems / produced by Ash Quarry Productions.

    Published 2006
    Subjects: “…Call centers Employees Training of.…”
    Streaming Video (via Alexander Street Press)
    Video

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  13. 13
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    Diverted to Delhi / produced by Greg Stitt.

    Published 2003
    Subjects: “…Call centers Employees Training of.…”
    Streaming Video (via Alexander Street Press)
    Video

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  14. 14
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    Call centre training handbook : a complete guide to learning & development in contact centres / John P. Wilson. by Wilson, John P. (John Peter), 1955 August 11-

    Published 2009
    Subjects: “…Call centers Employees Training of.…”
    Full Text (via Skillsoft)
    Electronic eBook

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