The six steps of exceptional client service. Part 4 / presented by Karyn Gavzer.

This video is aimed at veterinary practices and deals with aspects like better ways to communicate with clients including information on body language and information on how to treat callers.

Bibliographic Details

Online Access:	Online Access (via Alexander Street Press)
Other Authors:	Gavzer, Karyn, 1948- (Speaker)
Format:	Video
Language:	English
Published:	Denton, TX : Animal Care Technologies, 2007.
Subjects:	Customer relations. Employees > Training of. Office management. Veterinary hospitals. Instructional films.