Difficult conversations : craft a clear message, manage emotions, focus on a solution / Harvard Business Review Press.

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. "Difficult Conversations&q...

Full description

Bibliographic Details

Format:	Book
Language:	English
Published:	Boston : Harvard Business Review Press, [2016]
Series:	20 minute manager series.
Subjects:	Business communication. Interpersonal communication. Communication. Négociation. Développement d'aptitudes. Règlement de différends. Gesprächsführung. Führungskraft.