Difficult conversations : craft a clear message, manage emotions, focus on a solution / Harvard Business Review Press.
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. "Difficult Conversations&q...
Saved in:
| Format: | Book |
|---|---|
| Language: | English |
| Published: |
Boston :
Harvard Business Review Press,
[2016]
|
| Series: | 20 minute manager series.
|
| Subjects: |
MARC
| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | b10042788 | ||
| 003 | CoU | ||
| 005 | 20180516022613.0 | ||
| 008 | 151228s2016 mau b 001 0 eng | ||
| 010 | |a 2015032649 | ||
| 019 | |a 905686281 |a 922687568 | ||
| 020 | |a 9781633690783 |q (alk. paper) | ||
| 020 | |a 1633690784 |q (alk. paper) | ||
| 035 | |a (OCoLC)ocn907194146 | ||
| 035 | |a (OCoLC)907194146 |z (OCoLC)905686281 |z (OCoLC)922687568 | ||
| 037 | |b Perseus Distribution Services, 1094 Flex Dr, Jackson, TN, USA, 38301-5070 |n SAN 631-760X | ||
| 040 | |a DLC |b eng |e rda |c DLC |d BTCTA |d YDXCP |d TOH |d BDX |d OCLCO |d CLE |d OCLCF |d GZM |d OCLCQ |d VP@ |d CDX |d I3U |d BEDGE |d CHVBK |d WEN |d OCLCO |d OCLCA |d LIP |d SFR |d CHILD |d OCLCQ |d FYM | ||
| 042 | |a pcc | ||
| 049 | |a CODA | ||
| 050 | 0 | 0 | |a HF5718 |b .D54 2016 |
| 245 | 0 | 0 | |a Difficult conversations : |b craft a clear message, manage emotions, focus on a solution / |c Harvard Business Review Press. |
| 264 | 1 | |a Boston : |b Harvard Business Review Press, |c [2016] | |
| 300 | |a ix, 110 pages ; |c 18 cm. | ||
| 336 | |a text |b txt |2 rdacontent. | ||
| 337 | |a unmediated |b n |2 rdamedia. | ||
| 338 | |a volume |b nc |2 rdacarrier. | ||
| 490 | 1 | |a 20 minute manager series. | |
| 504 | |a Includes bibliographical references (pages 101-103) and index. | ||
| 505 | 0 | |a What makes a conversation difficult? -- Conflicting interests -- Different personal styles -- Lack of trust -- Different views of the facts -- Strong emotions -- Think it through -- Should you act? -- When you decide to have a difficult conversation -- Prepare for the difficult conversation -- Assess the facts and your assumptions -- Address the emotions -- Acknowledge you'e part of the problem -- Identify a range of positive outcomes -- Develop a strategy, not a script -- Conduct the conversation -- Acknowledge the other person -- Frame the problem -- Ask questions and listen -- Look for common ground -- Adapt and rebalance -- Establish commitments -- Follow through -- How did you do? -- Jot down your impressions -- Follow up in writing -- Keep your commitments -- Become a better communicator -- Reflect before you speak -- Connect with others -- Before you talk, listen -- Make your words count -- Establish a feedback loop -- Address problems head-on -- Learn more -- Sources -- Index. | |
| 520 | |a You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. "Difficult Conversations" walks you through: Uncovering the root cause of friction, Maintaining a positive mind-set, Untangling the problem together, and Agreeing on a way forward.--Publisher website. | ||
| 650 | 0 | |a Business communication. |0 http://id.loc.gov/authorities/subjects/sh87004551. | |
| 650 | 0 | |a Interpersonal communication. |0 http://id.loc.gov/authorities/subjects/sh85067481. | |
| 650 | 7 | |a Communication. |2 eclas. | |
| 650 | 7 | |a Négociation. |2 eclas. | |
| 650 | 7 | |a Développement d'aptitudes. |2 eclas. | |
| 650 | 7 | |a Règlement de différends. |2 eclas. | |
| 650 | 7 | |a Business communication. |2 fast |0 (OCoLC)fst00842419. | |
| 650 | 7 | |a Interpersonal communication. |2 fast |0 (OCoLC)fst00977344. | |
| 650 | 7 | |a Gesprächsführung. |2 gnd |0 (DE-588)4124995-1. | |
| 650 | 7 | |a Führungskraft. |2 gnd |0 (DE-588)4071497-4. | |
| 710 | 2 | |a Harvard Business Review Press, |e publisher. |0 http://id.loc.gov/authorities/names/no2011025585 |1 http://isni.org/isni/0000000115259937. | |
| 830 | 0 | |a 20 minute manager series. |0 http://id.loc.gov/authorities/names/no2014097540. | |
| 907 | |a .b100427881 |b 03-19-20 |c 03-26-18 | ||
| 998 | |a bus |b 05-16-18 |c x |d m |e - |f eng |g mau |h 0 |i 1 | ||
| 907 | |a .b100427881 |b 06-06-18 |c 03-26-18 | ||
| 944 | |a MARS - RDA ENRICHED | ||
| 907 | |a .b100427881 |b 05-17-18 |c 03-26-18 | ||
| 948 | |a may/18 : dkn | ||
| 999 | f | f | |i ee05a410-02a1-536d-b653-32ff51208698 |s 31578070-a97f-5940-ae5e-5900c7efb6e7 |
| 952 | f | f | |p Can circulate |a University of Colorado Boulder |b Boulder Campus |c Business |d Business Library - Stacks |e HF5718 .D54 2016 |h Library of Congress classification |i book |m U183073626972 |n 1 |