Customer service in academic libraries : tales from the front line / edited by Stephen Mossop.

The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-encompassing...

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Bibliographic Details

Online Access:	Full Text (via ProQuest)
Other Authors:	Mossop, Stephen (Editor)
Format:	eBook
Language:	English
Published:	Amsterdam : Elsevier, [2016]
Series:	Chandos information professional series.
Subjects:	Academic libraries > Management. Academic libraries > Administration. Academic libraries > Management