RT essentials / Jesse Vincent [and others].

In a typical organization, there's always plenty that to do such as: pay vendors, invoice customers, answer customer inquiries, and fix bugs in hardware or software. You need to know who wants what and keep track of what is left to do. This is where a ticketing system comes in. A ticketing syst...

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Bibliographic Details

Online Access:	Full Text (via O'Reilly/Safari)
Other Authors:	Vincent, Jesse
Format:	eBook
Language:	English
Published:	Sebastopol, CA : O'Reilly, ©2005.
Subjects:	Information technology > Management. Information technology > Management