Effective apology : mending fences, building bridges, and restoring trust / John Kador.

From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or pro...

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Bibliographic Details

Online Access:	Full Text (via O'Reilly/Safari)
Main Author:	Kador, John
Format:	eBook
Language:	English
Published:	San Francisco, CA : Berrett-Koehler Pub., 2009.
Edition:	1st ed.
Series:	BK business book.
Subjects:	Corporate image. Apologizing. Corporations > Public relations. Business communication. Crisis management. Apologizing Business communication Corporate image Corporations > Public relations Crisis management