The customer service survival kit : what to say to defuse even the worst customer situations / Richard S. Gallagher ; foreword by Carol Roth.

Proven strategies for handling any customer crisis.

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Bibliographic Details
Online Access:	Full Text (via O'Reilly/Safari)
Main Author:	Gallagher, Richard S.
Format:	eBook
Language:	English
Published:	New York : AMACOM American Management Association, [2013]
Subjects:	Customer services. Customer relations. Customer relations Customer services

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Holdings details from Online
Call Number:	HF5415.5
HF5415.5	Available